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Customer Support

(954) 418-2921



We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!

Shipping and handling within the continental USA

At BikePartsUSA, we do our best to get your orders as quickly and efficiently as possible!

BikePartsUSA ships from Sunrise, Florida and are currently based on the UPS published rates and assume a residential delivery. Most orders will be received within seven (7) to fourteen (14) days. We apologize, but right now we are unable to provide faster shipping options.

Depending on what rate you select in checkout, your order will arrive:

Standard Expedited Premium
1-5 business days 2 business days 1 day, depending on when the order is placed

Things to know:

Oversized Shipping

Certain products and/or brands require special handling, are oversized or weigh more than 150 pounds are sent by Oversized Shipping.

Things to know:

Shipping outside. Do you charge tax?

BikePartsUSA is required to collect tax on all shipments to Florida.

I have a problem. How do I contact Customer Service?

Please see our contact information page.

What about product availability?

All advertised products are subject to availability. All prices are subject to change without notice. BikePartsUSA is not responsible for printing errors or other errors in our online catalog. All orders are subject to acceptance by BikePartsUSA. You will be advised of the availability of an item at the time of your order.

Shipping Costs

Shipping cost is calculated on a "per item" or "per pound" basis and is based on the shipping method you select (Standard, Expedited, Express, Saturday). We sometimes offer free shipping in select categories, or free shipping site-wide.​

Free Shipping

BikePartsUSA is offering free shipping on orders over $75 and Mavic products

How do I contact you?

Please see our contact information page