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Questions about our store

 Questions about our products

Table of contents:

Security & Privacy Policy
We have a secured Shopping Cart and Checkout, this will protect your credit card and personal information. When you see 'https' (the S stands for secure) on this or any site instead of 'http' in your browser's address window you are in an encrypted area. You can safely enter your credit card number without fear of having it intercepted by anyone.

We do NOT share your personal information with anyone. We do use your email and phone # to communicate with you only when necessary.

WWW.BIKEPARTSUSA.COM is a GeoTrust SSL Secure Site.
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Do you have any kind of satisfaction guarantee?
BikePartsUSA guarantees 100% satisfaction with every product we sell. If you order something in error, or just don't want what you ordered, we will give you a refund of the purchase price of the items less the freight and restocking fee as shown below.
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How do I make a return or exchange?
Please inspect your merchandise before returning. Returns due to customer error as all returns, are subject to a 15% restocking fee within 30 days of purchase and 30-90 days incurs a 25% restocking fee. No returns after 90 days. All claims for shortages, damages, etc. should be made within 72 hours of receipt of merchandise. No items will be accepted after 30 days from the date of delivery. If the item is not what you ordered, or is damaged, we will give you a complete refund including the freight. It is the responsibility of the buyer to verify accuracy be style, color, size and quantity and compatibility. The customer is responsible to return the items in the same condition as shipped. Please call or E-mail for a (RA) Return Authorization Number.

Phone: 1-877-727-8731
E-mail: Returns@bikepartsusa.com

BikePartsUSA
Attn: Return Dept.
800 NE 40th Ct.
Oakland Park, FL 33334
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Cancellation and order change policy
If your order is cancelled or changed prior to being packaged for shipping there is no fee (Orders are often packaged within 15 minutes of being placed). If order is changed or canceled after it has been packed for shipping it is subject to a 15% restocking fee.
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Information about product specials
Specials may be limited in quantity and selection.
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Shipping and handling within the continental USA
BikePartsUSA ships from Oakland Park, Florida. Most orders will be received within seven (7) to fourteen (14) days. We apologize, but right now we are unable to provide faster shipping options. The following shipping and handling rates apply:

Amount of Order S&H Rate
$0.00 to $24.99 $5.95
$25.00 to $49.99 $6.95
$50.00 to $74.99 $7.95
$75.00  and up Free
If an item is heavy or oversize there will be an additional charge as listed with each item.

We may need to add extra shipping and handling charges to APO's and other places that require special handling. We will notify you if the charges exceed our automated shipping calculator.

FREE SHIPPING TERMS
Free shipping of orders over $75.00 or more to continental US only. Restrictions do apply. Items that are large or Oversize will require a small handling fee added to the order. These item are but not limited to, large baskets, wheels over 20”s , parking racks, repair stands, ect.

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Shipping outside the continental United States
Alaska and Hawaii Standard Shipping

Amount of Order S&H Rate
$0.00 to $24.99 $5.95
$25.00 to $49.99 $6.95
$50.00 to $74.99 $7.95
$75.00 to $149.99 $10.95
$150.00 to $299.99 $13.95
$300.00 to $499.99 $17.95
$500.00 to $999.99 $24.95
$1000.00 and up $29.95
If an item is heavy or oversize there will be an additional charge as listed with each item.

Note for Canadian and International Orders: Shipping costs do not include duty, import taxes, or courier fees; these are the responsibility of the customer. Shipping times are only estimates, as it is possible for Customs to hold packages longer than expected.

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Can I place orders by US Mail?
Yes, you can place orders by US Mail; see our mail ordering page
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Do you charge tax?
BikePartsUSA is required to collect tax on all shipments to Florida.
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I have a problem. How do I contact Customer Service?
Please see our contact information page.
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What about product availability?
All advertised products are subject to availability. All prices are subject to change without notice. BikePartsUSA is not responsible for printing errors or other errors in our online catalog. All orders are subject to acceptance by BikePartsUSA. You will be advised of the availability of an item at the time of your order.
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How do I contact you?
Please see our contact information page

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